account not updating

Submitted by FierFli on Mon, 11/02/2009 - 15:06  in 
Account from TCF not updating - all login info is correct.

Comments

strandslucia
Mon, 11/02/2009 - 17:28
Please review the following tips and contact us at contact_money@strands.com if the problem persists. Thank you.

  1. If your account does not link on the first or second attempt, try connecting again at a later time. Sometimes bank websites may not be available to connect due to maintenance, Internet connections, etc.
  2. Be sure the URL to your bank matches the URL listed on the add account page. A different URL usually means that it is a different bank or different type of account, however, if you believe the URL listed is incorrect, please let us know.

If your bank login requires you to answer security questions:

  1. Answer only the questions you put on file when you registered with your bank. The number of questions you need to answer may be less than the number of form fields displayed on the page.
  2. For some financial institutions, the questions and answers need to be in the exact same order as they are listed on your banking site.
  3. Questions are case sensitive, i.e. if your password is "Bubblegum", you cannot type in "bubblegum".

If the problem still persists after reviewing the tips above, do not delete the account widget with the error message. Leave the error message on the page and send us the following information: 1. Name of bank 2. Your moneyStrands user name 3.Type of account you are trying to add (i.e. checking, savings, loan, credit) 4.The error message received. 5. Any information about extra security requirements your bank requires, such as image verification or additional security questions.

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